![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() We will issue the refundīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. As soon as the customer returns the Items. When we received her email about a refund. I am attaching my email here from them that proves this. If I have tried calling and emailing numerous times with no response, what makes them think I am comfortable writing return to sender on the box and expecting them to process a refund? Clearly this "company" has no customer service and I would hate to have to try to follow up for how long on a refund. Why would they give me the option for a full refund and then continue shipping one item anyway? They then said that I can write return to sender on the box. I then said again how I did not want the order and they said it's already shipped. Instead, at a later date I received an email saying my order was shipped. I responded to their email saying this and did not hear back. The option I chose (from them) was to have my whole order cancelled and refunded. I received an email from them saying that all but 1 of the items I ordered was out of stock and I could choose from a few options what I wanted done. (The consumer indicated he/she DID NOT accept the response from the business.) She needs to refuse the package once she receives it and once we receive it to the warehouse that's the only time we need to issue a refund to her.Įxpected delivery: Tomorrow by end of day Help I responded that I cannot cancel her order and issue a refund. She emailed me saying she wanted to cancel her order. Go figure.Įxpected to receive her package by tomorrow according to the tracking number. I even called one of their local stores and they couldn't help as they are only a franchise. Will NEVER do business with Trade Secrets, both On LINE and in their stores. Terrible service for such a large business. ![]() I have also put a "dispute against charges" with my credit card holder, advising I have not received the goods. If I am not going to get the package I want my money refunded on my credit card. I am perhaps ASSUMING this could be from Trade Secrets, but not sure. They could not give me any information as to where the package was from. They then said the tracking number was not associated with my address. I communicated with *********** with the given tracking number advising that I did not receive and I do not have a community mailbox. I did receive an email today from *********** with a tracking number, stating it was delivered to a community mailbox. My credit card was charged on Dec 31st and still no product. I have sent at least 5 emails and left 2 voicemails on the phone voicemail and received "NO RESPONSE" to anything. I ordered product online on Dec 31 and have not received.
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